BEGIN:VCALENDAR VERSION:2.0 PRODID:-//PYVOBJECT//NONSGML Version 1//EN BEGIN:VTIMEZONE TZID:Europe/Brussels BEGIN:STANDARD DTSTART:20001029T030000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10 TZNAME:CET TZOFFSETFROM:+0200 TZOFFSETTO:+0100 END:STANDARD BEGIN:DAYLIGHT DTSTART:20000326T020000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3 TZNAME:CEST TZOFFSETFROM:+0100 TZOFFSETTO:+0200 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT UID:20260611T072837Z - 17611@am574a.odoo.com DTSTART;TZID=Europe/Brussels:20260625T120000 DTEND;TZID=Europe/Brussels:20260625T130000 CREATED:20260611T072837Z DESCRIPTION:DigitAll Learning Lunch  | Cross-sector insights about digital inclusion from the banking sector\nHow insights about digital inclusion form the banking sector are relevant for other sectors! Digital inclusion is not just about getting people online. It is about whether peo ple can actually use digital services in ways that are meaningful\, safe\, and dignified. In this Learning Lunch\, PhD researcher Milica Lazarevic p resents the key findings of her doctoral dissertation using the banking se ctor as a lens to examine some of the most pressing questions in inclusive service design today. What does it really take for digital services to wo rk for everyone? Who bears responsibility when they don't? And how can aca demia\, public institutions\, civil society\, and the private sector colla borate to close the gap between digital transformation and genuine inclusi on? Expect research-grounded insights that connect directly to the work ou r ecosystem does every day. This PhD Research was Chaired by BNP Paribas F ortis. Speaker Milica Lazarevic PhD Researcher · Digital Inclusion & Incl usive Service Delivery Milica Lazarevic is a doctoral researcher whose wor k sits at the intersection of digital inclusion\, human rights\, and servi ce design. Her PhD dissertation examines how the digitisation of essential services — with banking as the central empirical focus — shapes who i s effectively included or excluded in today's digital society. Through fie ldwork\, co-creation\, and conceptual framework development\, Milica's res earch challenges the assumption that digital inclusion is primarily an ind ividual responsibility — and argues instead that it is a systemic\, inst itutional\, and societal one. Her work has resulted in two practical frame works designed to guide more equitable and human-centred service delivery across sectors. What you can expect Research-backed insights on what digit al inlcusion actually requires from institutions – not just individuals Two practical frameworks you can [...] DTSTAMP:20260611T072837Z SUMMARY:DigitAll Learning Lunch  | Cross-sector insights about digital in clusion from the banking sector X-ALT-DESC;FMTTYPE=text/html:DigitAll Learning Lunch  | Cross-secto r insights about digital inclusion from the banking sector\nHow insigh ts about digital inclusion form the banking sector are relevant for other sectors! Digital inclusion is not just about getting people online. It is about whether people can actually use digital services in ways that are me aningful\, safe\, and dignified. In this Learning Lunch\, PhD researcher M ilica Lazarevic presents the key findings of her doctoral dissertation usi ng the banking sector as a lens to examine some of the most pressing quest ions in inclusive service design today. What does it really take for digit al services to work for everyone? Who bears responsibility when they don't ? And how can academia\, public institutions\, civil society\, and the pri vate sector collaborate to close the gap between digital transformation an d genuine inclusion? Expect research-grounded insights that connect direct ly to the work our ecosystem does every day. This PhD Research was Chaired by BNP Paribas Fortis. Speaker Milica Lazarevic PhD Researcher · Digital Inclusion & Inclusive Service Delivery Milica Lazarevic is a doctoral res earcher whose work sits at the intersection of digital inclusion\, human r ights\, and service design. Her PhD dissertation examines how the digitisa tion of essential services — with banking as the central empirical focus — shapes who is effectively included or excluded in today's digital soc iety. Through fieldwork\, co-creation\, and conceptual framework developme nt\, Milica's research challenges the assumption that digital inclusion is primarily an individual responsibility — and argues instead that it is a systemic\, institutional\, and societal one. Her work has resulted in tw o practical frameworks designed to guide more equitable and human-centred service delivery across sectors. What you can expect Research-backed insig hts on what digital inlcusion actually requires from institutions – not just individuals Two practical frameworks you can [...] END:VEVENT END:VCALENDAR